Job Description
Join the Premier Hospitality Team in Phoenix!
We are currently urgently hiring a dynamic and detail-oriented Front Desk Agent to represent our brand at our luxury property in the heart of Phoenix. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As the face of our hotel, you will manage the front desk operations with efficiency and grace. We offer a competitive salary package, health benefits, and a culture that values employee growth and teamwork.
Responsibilities
- Greet and welcome guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience.
- Manage front desk operations efficiently, including answering phones, managing email correspondence, and processing payments accurately.
- Handle guest inquiries, special requests, and complaints with patience and professionalism to ensure 100% guest satisfaction.
- Maintain a clean, organized, and inviting lobby area at all times to reflect our high standards.
- Assist with concierge services, providing local recommendations for dining, attractions, and transportation.
- Update guest profiles in the Property Management System (PMS) and process reservations when necessary.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest comfort.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a front desk or hospitality role is preferred but not mandatory for the right candidate.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, Micros).
- Strong problem-solving abilities and exceptional attention to detail.
- Ability to stand and move around the lobby area for extended periods.
- Professional appearance and a friendly, welcoming demeanor.