Job Description
Welcome to The Grand Georgian Hotel, where luxury meets impeccable hospitality. We are seeking a dedicated and charismatic Front Desk Agent to join our elite team in the heart of Atlanta. As a guest-facing ambassador, you will set the tone for our guests' stay, ensuring every interaction is warm, professional, and memorable.
Our ideal candidate possesses a passion for service and a keen eye for detail. You will be the first point of contact for our visitors, responsible for creating a seamless arrival and departure experience. If you thrive in a fast-paced environment and want to advance your career in the hospitality industry, we invite you to apply.
Our ideal candidate possesses a passion for service and a keen eye for detail. You will be the first point of contact for our visitors, responsible for creating a seamless arrival and departure experience. If you thrive in a fast-paced environment and want to advance your career in the hospitality industry, we invite you to apply.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests.
- Manage incoming phone calls and emails with a professional and courteous demeanor.
- Handle guest inquiries, complaints, and special requests with empathy and problem-solving skills.
- Maintain the pristine appearance of the front desk area and lobby.
- Process payments accurately and reconcile daily financial transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
- Assist with concierge services and local area recommendations.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in hospitality or customer service is preferred.
- Strong computer literacy and experience with property management systems (PMS).
- Excellent verbal communication and interpersonal skills.
- Ability to stand for extended periods and work flexible shifts, including weekends and holidays.
- A professional appearance and a positive attitude are mandatory.
- Bilingual skills are a plus.