Job Description
Welcome to Raleigh Grand Hotel, where hospitality meets professionalism. We are currently seeking a friendly, energetic, and reliable Front Desk Agent to join our dynamic team. Whether you are an experienced hospitality professional looking for a new challenge or someone just starting their career, we offer comprehensive training and a supportive environment to help you succeed.
Why Join Us?
- Competitive pay and benefits package.
- Opportunity for growth within the hospitality industry.
- Free meals during shifts.
- A welcoming and inclusive workplace culture.
We pride ourselves on providing an exceptional guest experience from the moment they step into the lobby. If you are a people-person with a positive attitude, we want to meet you!
Responsibilities
- Provide warm and professional greetings to guests upon arrival and departure.
- Check guests in and out efficiently, ensuring all necessary information is collected.
- Answer incoming phone calls, emails, and guest inquiries promptly.
- Process payments and handle cash transactions with accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with directions, local recommendations, and special requests.
- Resolve guest concerns or complaints in a calm and professional manner.
Qualifications
- Must be at least 18 years of age.
- Must be fluent in English (bilingual is a plus).
- Strong interpersonal and communication skills.
- Ability to stand for extended periods and lift up to 25 lbs.
- Basic computer literacy and ability to learn property management systems.
- Professional appearance and grooming standards.
- Valid driver’s license (preferred but not mandatory).