Job Description
Are you a people person with a passion for hospitality? The Capital City Hospitality Group is seeking a dedicated Front Desk Agent to join our dynamic team in Sacramento, CA. As the first point of contact for our guests, you will set the tone for their entire stay.
We offer a competitive salary, comprehensive benefits, and a supportive work environment where your contributions are valued. If you thrive in a fast-paced setting and love creating memorable guest experiences, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently and professionally.
- Handle guest inquiries, complaints, and requests promptly to ensure a high level of customer satisfaction.
- Manage front desk operations, including answering phones, managing reservations, and processing payments.
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Assist with administrative duties such as filing, data entry, and inventory management.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Enforce hotel policies and safety protocols to ensure a secure environment for all guests.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hotel front desk or customer service role preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software (e.g., Opera, FrontDesk).
- Ability to work flexible hours, including weekends, holidays, and nights.
- Professional appearance and a positive attitude are essential.