Job Description
We are seeking a highly motivated and professional Front Desk Agent to join our award-winning team in San Diego. As the face of our organization, you will be responsible for creating a welcoming environment for our guests and ensuring the smooth operation of our front-of-house services.
We pride ourselves on delivering premium service and value. If you are detail-oriented, possess a friendly demeanor, and thrive in a fast-paced environment, this is the perfect opportunity for you to advance your career in hospitality.
Responsibilities
- Execute a warm and professional greeting for all visitors, clients, and guests to ensure a seamless first impression.
- Manage high-volume incoming calls with poise, routing inquiries to the appropriate departments promptly and accurately.
- Process check-ins, check-outs, and reservations efficiently using our property management system (PMS).
- Handle cash transactions, credit card processing, and daily banking duties with strict adherence to financial protocols.
- Maintain the cleanliness and organization of the front lobby, reception area, and common spaces at all times.
- Resolve guest complaints and issues immediately while adhering to company policies and escalating complex matters to management.
- Assist in the coordination of office amenities, including catering, maintenance requests, and package deliveries.
- Collaborate with the management team to monitor inventory levels and ensure compliance with health and safety standards.
Qualifications
- High school diploma or GED required; prior experience in hospitality or customer service is preferred.
- Minimum of 1-2 years of experience as a Receptionist, Front Desk Agent, or Administrative Assistant.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Ability to stand for extended periods and lift up to 25 lbs when necessary.
- Bilingual skills (Spanish) are a significant plus.