Job Description
Join our award-winning hospitality team at Grand Horizon Hotels in downtown Seattle! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in a luxury environment. This full-time shift-based role offers competitive compensation, growth opportunities, and the chance to be the first point of contact for our international clientele. If you thrive in fast-paced settings and possess a passion for service, apply today to become part of Seattle's premier hospitality destination.
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservation modifications and room assignments
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize PMS systems (Opera, Cloudbeds) for daily operations
- Upsell hotel amenities and services
- Ensure lobby area maintains professional appearance
Qualifications
- 1+ years hotel front desk experience required
- Exceptional communication and interpersonal skills
- Proficiency in hospitality management software
- Ability to work flexible shifts (days, nights, weekends)
- Strong problem-solving and conflict resolution abilities
- Basic math and cash handling skills
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Ability to stand for extended periods