Job Description
Are you a people person looking for a rewarding career in the hospitality industry? Grand Horizon Hotels is seeking a friendly and organized Front Desk Agent to join our vibrant team in the heart of Seattle, WA.
We value our employees and offer a comprehensive benefits package, including health insurance, paid time off, and a fantastic employee discount on stays. Even if you have no prior experience, we provide extensive training to help you succeed.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Opportunities for career advancement
- A supportive and inclusive work environment
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently, verifying information and processing payments accurately.
- Answer incoming phone calls and emails promptly, responding to inquiries about our amenities and local attractions.
- Handle guest requests and complaints with patience and professionalism, escalating issues when necessary.
- Manage the front desk console, including managing the reservation system and maintaining accurate records.
- Assist in maintaining the cleanliness and organization of the lobby and reception area.
Qualifications
- No prior hospitality experience is required; we teach you everything you need to know.
- Strong communication skills and a friendly, welcoming demeanor.
- Basic computer literacy and proficiency with standard office software.
- The ability to stand for extended periods and lift moderate amounts of luggage (up to 25 lbs).
- Flexibility to work various shifts, including weekends and holidays.