Job Description
Are you a people-oriented professional ready to make an impact? Apex Hospitality Solutions is seeking a dedicated Front Desk Agent to join our thriving team in Colorado Springs. We pride ourselves on delivering exceptional service, and we are looking for an individual who embodies our core values of integrity, hospitality, and excellence.
In this pivotal role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. Whether you are managing complex reservations or handling guest inquiries with a smile, your attention to detail and positive demeanor will set the tone for an outstanding guest experience.
Why Join Us?
- Competitive hourly pay ($17.00 - $22.00).
- Flexible shift schedules to accommodate work-life balance.
- Comprehensive benefits package including health, dental, and vision.
- Opportunities for professional growth and advancement.
Ready to elevate your career? Apply today and become a key part of our success story in Colorado Springs!
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a positive first and last impression.
- Manage the front desk operations, including check-ins, check-outs, and room assignments, utilizing our Property Management System (PMS).
- Handle incoming phone calls and emails promptly, routing inquiries to the appropriate departments.
- Process guest payments accurately and efficiently, balancing daily cash and credit reports.
- Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Assist with special requests and resolve guest complaints or issues with patience and professionalism.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or equivalent; post-secondary education in hospitality or a related field is a plus.
- Minimum of 1-2 years of experience in a customer service or front desk role.
- Proficient in Microsoft Office Suite and PMS software (e.g., Opera, StayNTouch).
- Strong communication skills, both verbal and written, with a professional telephone manner.
- Ability to stand for extended periods and lift moderate weights (up to 20 lbs) when necessary.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Valid driver’s license and clean driving record.