Job Description
Join our award-winning Tucson hospitality team at Desert Rose Inn! We're seeking dedicated Front Desk Agents to deliver exceptional guest experiences during evening, overnight, and weekend shifts. As the first point of contact, you'll create memorable stays while managing check-ins, reservations, and guest inquiries in our vibrant desert oasis. Enjoy competitive pay, flexible scheduling, and career growth in Tucson's thriving hospitality industry.
Responsibilities
- Manage seamless guest check-in/check-out processes for all shift types
- Handle reservation modifications and optimize room occupancy
- Resolve guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Uphold brand standards and safety protocols
- Train on property-specific systems and emergency procedures
Qualifications
- Minimum 1 year hotel or customer service experience
- Availability for evening, overnight, and weekend shifts
- Proficiency with reservation systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution skills
- Tucson local knowledge preferred
- Basic computer literacy and multitasking ability
- Flexible schedule including holidays
- High school diploma or equivalent required