Job Description
Join our award-winning team as a Front Desk Agent at Denver's premier downtown hotel! We're seeking dynamic individuals with exceptional customer service skills to manage our 24/7 operations. This shift-based role is perfect for night owls and early birds who thrive in fast-paced environments. You'll be the first point of contact for international and domestic guests, creating memorable experiences while managing check-ins, reservations, and VIP services. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out procedures across all shifts
- Handle reservation systems, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping, maintenance, and security departments
- Process payments and manage cash handling procedures
- Assist with special requests and concierge services
- Maintain accurate records and report operational issues
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Flexible availability for nights, weekends, and holidays
- Proficiency in hotel management software (Opera, etc.)
- Strong multitasking and problem-solving abilities
- Excellent communication and conflict resolution skills
- Basic math proficiency for financial transactions