Job Description
Join the vibrant hospitality scene at Memphis Grand Hotel, where we're seeking energetic Front Desk Agents to deliver exceptional guest experiences during evening, overnight, and weekend shifts. As the first point of contact, you'll embody our commitment to Southern charm while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a landmark downtown location.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel management systems
- Handle reservation modifications and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints promptly and professionally
- Maintain accurate records of guest interactions and incidents
- Process payments and manage cash drawer operations
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Strong problem-solving and multitasking abilities
- Excellent communication and interpersonal skills
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Memphis attractions and transportation
- Ability to stand for extended periods