Job Description
Join our award-winning team at the Sunrise Hospitality Group as a Front Desk Agent in vibrant El Paso! We're seeking dynamic professionals to deliver exceptional guest experiences during flexible shifts. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Texas's most welcoming cities.
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute security protocols and emergency procedures
- Upsell hotel amenities and local attractions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with Opera or similar PMS software
- Strong communication and conflict resolution skills
- Ability to work rotating shifts (days/evenings/weekends)
- Basic knowledge of El Paso attractions and services
- Valid Texas driver's license preferred