Job Description
Join our award-winning team at Hospitality Excellence Inc. as a Front Desk Agent in vibrant Kansas City! We offer daily pay opportunities so you can access your earnings immediately after each shift. Enjoy a supportive work environment with competitive compensation, flexible scheduling, and career growth opportunities in the heart of Missouri's hospitality scene.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using PMS systems
- Process payments and handle cash/credit transactions accurately
- Resolve guest inquiries and concerns with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain cleanliness and organization of the front desk area
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency with reservation systems (e.g., Opera, SiteMinder)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling abilities
- Flexible availability including weekends and holidays
- Positive attitude with a passion for guest satisfaction