Job Description
Join our award-winning team at the Grand Harbor Hotel Baltimore as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences through seamless check-ins, personalized service, and 24/7 operations. This shift-based role offers competitive pay, growth opportunities, and the chance to be the first point of contact for our diverse clientele in the heart of downtown Baltimore.
Our ideal candidate thrives in fast-paced environments, possesses exceptional communication skills, and takes pride in creating memorable stays. With flexible shift schedules including nights, weekends, and holidays, this role is perfect for individuals seeking a rewarding hospitality career with work-life balance.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security departments
- Upsell hotel amenities and services to enhance guest experience
- Execute emergency procedures and maintain safety protocols
- Perform end-of-shift reconciliation and reporting duties
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 1+ years customer service or front desk experience
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Valid Maryland driver's license (if required for errands)
- Ability to stand for extended periods and lift up to 25 lbs