Job Description
Join our award-winning hospitality team at Milwaukee Grand Hotel! We're seeking energetic Front Desk Agents with flexible availability to deliver exceptional guest experiences during varied shifts. As the first point of contact, you'll create memorable stays while managing check-ins, resolving inquiries, and maintaining seamless hotel operations. Enjoy competitive pay, comprehensive benefits, and career growth in Milwaukee's vibrant downtown.
Responsibilities
- Manage efficient guest check-in/check-out processes across day/night/weekend shifts
- Handle reservation systems, billing inquiries, and payment processing
- Resolve guest concerns promptly with exceptional problem-solving skills
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and confidential information
- Execute upselling strategies for room upgrades and amenities
- Ensure lobby and front desk areas remain immaculate and professional
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability including nights, weekends, and holidays
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution abilities
- Attention to detail and multitasking excellence
- Basic knowledge of Milwaukee attractions and services
- High school diploma or equivalent required
- Valid Wisconsin driver's license preferred