Job Description
Join our award-winning team at Grand Plaza Hotel NYC, where we celebrate hospitality excellence! We're seeking energetic Front Desk Agents with a passion for guest experiences. Enjoy the stability of weekly pay and dynamic shift work in Manhattan's vibrant heart. As the first point of contact, you'll shape memorable stays while advancing your career in luxury hospitality. Why Choose Us?
- Weekly pay (every Friday) for financial peace of mind
- Comprehensive training and growth opportunities
- Employee discounts on NYC experiences
- Health benefits for full-time team members
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, room assignments, and payment processing with precision
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Maintain accurate records of guest preferences and special requests
- Uphold brand standards through consistent service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional multitasking abilities in high-pressure situations
- Fluent in English; multilingual skills a strong plus
- Flexible availability for day/night/weekend/holiday shifts
- Valid New York State ID and ability to pass background check