Job Description
Join our award-winning team at Sunset Ridge Hotel & Resort, El Paso's premier hospitality destination! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences across day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in one of Texas's most vibrant cities. Perfect for night owls and early birds alike!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments and manage cash handling procedures
- Address guest inquiries and resolve complaints promptly
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and manage room inventory
- Uphold brand standards for cleanliness and safety protocols
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic knowledge of El Paso attractions and transportation
- Valid Texas driver's license preferred
- Spanish fluency highly desirable