Job Description
Join our award-winning hospitality team at the heart of San Jose's vibrant downtown! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences during our high-demand shifts. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a luxury environment where every interaction matters.
Responsibilities
- Efficiently manage guest check-ins/checkouts using property management systems
- Handle reservation inquiries, modifications, and VIP requests with precision
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute shift handovers with detailed reporting
- Uphold safety protocols during all shift hours
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency in Opera or similar PMS software
- Flexible availability including nights, weekends, and holidays
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Valid California driver's license preferred