Job Description
Are you a natural host looking for a dynamic role in the heart of Baltimore? Urban Sanctuary Hotels is seeking a dedicated Shift Work Front Desk Agent to join our elite team. We pride ourselves on providing world-class hospitality 24 hours a day, 7 days a week.
In this pivotal role, you will be the first point of contact for our guests, ensuring their stay is seamless from the moment they arrive. We offer competitive pay, flexible scheduling, and a supportive work environment for those who value excellence.
Responsibilities
- Check-in and check-out guests efficiently using our Property Management System (PMS).
- Manage high-volume phone lines and respond to guest inquiries via email and chat.
- Handle cash handling and credit card transactions with strict accuracy and compliance.
- Maintain the lobby area to ensure a pristine and welcoming environment at all times.
- Assist in emergency procedures and ensure guest safety protocols are followed.
- Collaborate with housekeeping and maintenance teams to resolve guest requests promptly.
Qualifications
- High school diploma or GED required.
- Previous experience in front desk operations or hospitality is preferred.
- Must be available to work rotating shifts, including nights, weekends, and holidays.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to work independently and make decisions under pressure.