Job Description
Join our award-winning team at Grand Hotel Philadelphia as a Front Desk Agent where exceptional service meets career growth. We're seeking charismatic professionals to deliver unforgettable guest experiences in our luxury downtown property. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Philly. Shift flexibility available with opportunities for advancement. Apply today to start your journey in hospitality excellence!
Responsibilities
- Provide exceptional guest check-in/check-out services with personalized attention
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and coordinate with housekeeping/management
- Maintain meticulous records in hotel management systems (Opera/PMS)
- Process payments and handle cash/credit transactions securely
- Collaborate with concierge team to enhance guest experiences
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Strong attention to detail and multitasking abilities
- Valid Pennsylvania Food Handler's certification (or willingness to obtain)
- High school diploma or equivalent required