Job Description
Join our dynamic hospitality team as a Front Desk Agent and launch your career in customer service excellence! We're seeking energetic individuals to manage guest check-ins, handle inquiries, and ensure seamless operations across day/evening/night shifts. Perfect for newcomers to the industry, this role offers comprehensive training and growth opportunities in a fast-paced environment.
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle phone reservations and in-person inquiries
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Maintain security protocols for guest safety
- Operate property management systems (PMS)
Qualifications
- High school diploma or equivalent
- Basic computer proficiency
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights/weekends)
- Attention to detail and problem-solving aptitude
- Customer service mindset
- Valid driver's license preferred