Job Description
Join our award-winning team at Grand Hotel Oakland, where hospitality meets innovation. We're seeking passionate Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and local recommendations. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Oakland work environment.
Responsibilities
- Seamlessly manage guest check-ins/checkouts using Opera PMS
- Handle high-volume phone reservations with exceptional service
- Resolve guest inquiries and concerns with proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide personalized Oakland attraction recommendations
- Maintain security protocols for guest safety
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability for day/evening/night shifts
- Basic knowledge of Oakland tourism and attractions
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- High school diploma or equivalent required