Job Description
Are you a dedicated hospitality professional seeking an exciting opportunity? The Grand Seattle Hotel is currently urgently hiring a dynamic Front Desk Agent to join our award-winning team. We are looking for a friendly and detail-oriented individual who thrives in a fast-paced environment and is committed to delivering an unforgettable guest experience.
As a Front Desk Agent, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. If you are ready to advance your career in the heart of the Emerald City, we want to hear from you!
As a Front Desk Agent, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. If you are ready to advance your career in the heart of the Emerald City, we want to hear from you!
Responsibilities
- Greet and welcome guests upon arrival with a smile, ensuring a smooth check-in and check-out process.
- Manage front desk operations, including answering phones, responding to emails, and processing reservations accurately.
- Resolve guest inquiries and complaints in a timely and professional manner to ensure high satisfaction.
- Assist with room assignments and coordinate with housekeeping to ensure rooms are ready for occupancy.
- Maintain accurate records of guest accounts, payments, and registration cards.
- Provide local recommendations and information to enhance the guest stay.
- Adhere to all hotel policies and safety protocols at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong computer proficiency in Microsoft Office Suite and property management systems.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Basic math skills for cashier duties.
- A valid driver's license is a plus.