Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking dynamic professionals to deliver exceptional guest experiences during flexible shift rotations. This role is perfect for night owls and early birds alike, offering competitive pay, growth opportunities, and a vibrant work environment in the heart of Dallas.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments across all shifts
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute safety protocols during overnight shifts
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Flexible availability for rotating shifts (days/nights/weekends)
- Proficient in hotel management software (Opera, etc.)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments