Job Description
Join our award-winning team at the prestigious Pacific Sands Hotel in the heart of Long Beach! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our vibrant beachfront location. As a key member of our front desk team, you'll be the first point of contact for international travelers, business executives, and vacationers seeking unforgettable stays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of California's most dynamic coastal cities.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room assignments
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems (Opera/PMS)
- Upsell hotel amenities and local attractions
Qualifications
- Minimum 1 year hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with PMS systems and MS Office
- Ability to work flexible shifts (nights/weekends)
- Valid California driver's license preferred
- Foreign language skills a major plus
- Ability to stand for extended periods
- High school diploma or equivalent required