Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of San Jose! We're seeking dynamic professionals to deliver exceptional guest experiences during flexible day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in the heart of Silicon Valley. Apply today to become the face of our luxury property!
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve issues with exceptional service
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping and security teams for seamless operations
- Execute billing procedures and manage payment transactions
- Uphold brand standards during all guest interactions
- Conduct property tours and promote hotel amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Flexible availability for day/night/weekend shifts
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of San Jose attractions and transportation
- Valid California driver's license preferred