Job Description
Join our award-winning team at Grand Bay Resort, Orlando's premier destination for luxury hospitality! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences through dynamic shift-based operations. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a vibrant tourism hub. Whether you're welcoming international travelers or assisting VIP guests, your role will be the heartbeat of our 24/7 operation.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Resolve guest inquiries with empathy and professionalism
- Coordinate housekeeping and maintenance requests
- Process payments and manage cash drawer reconciliation
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate reservation records and occupancy reports
- Collaborate with security team during emergency protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Flexible availability including nights, weekends, and holidays
- Proficiency in Opera or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-volume environments
- Basic knowledge of local attractions and transportation