Job Description
Join Atlanta's premier luxury hotel as a Front Desk Agent where exceptional service meets vibrant city energy. We're seeking charismatic professionals to manage our 24/7 operations with grace and efficiency. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in one of the city's most iconic hospitality destinations. Your role will be the first and last impression for our global clientele.
Responsibilities
- Manage guest check-in/out processes with speed and precision
- Handle reservation inquiries and modifications via phone/email
- Resolve guest concerns promptly with solutions-oriented approach
- Process payments, manage cash drawer, and balance daily reports
- Coordinate with housekeeping and security teams for seamless operations
- Utilize Opera PMS for inventory and occupancy management
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed logs of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Strong attention to detail and multitasking capabilities
- Basic math skills for financial transactions
- Valid Georgia driver's license (for airport shuttle duties)
- High school diploma or equivalent required