Job Description
Are you a people person with a passion for hospitality? The Boston Harbor Group is seeking a dedicated Front Desk Agent to join our elite team in the heart of Boston. If you thrive in a fast-paced environment and excel at creating memorable guest experiences, we want to meet you.
We are currently hiring for our premium properties and offer competitive shift differentials, comprehensive benefits, and a collaborative culture where every team member is valued. Join us in shaping the guest experience in one of America's most historic and vibrant cities.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to guests upon arrival, ensuring a smooth check-in and check-out process.
- Shift Management: Manage front desk operations effectively across all shifts, including nights and weekends.
- Guest Relations: Handle guest inquiries, complaints, and requests with the highest level of service and problem-solving skills.
- Administrative Duties: Maintain accurate guest records, process payments, and manage reservations systems.
- Security & Safety: Monitor building access and ensure the safety and security of guests and property.
- Communication: Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
Qualifications
- Experience: Minimum of 1 year of experience in front desk reception or guest services.
- Availability: Must be available to work rotating shifts, including evenings, weekends, and holidays.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished and professional demeanor with a strong customer-service focus.
- Technical Skills: Proficiency in property management software (PMS) and MS Office Suite.
- Flexibility: Ability to adapt quickly to changing priorities and high-volume situations.