Job Description
Are you a detail-oriented professional ready to elevate guest experiences? Horizon Hospitality Group is seeking a Full-Time Front Desk Agent to join our elite team in Charlotte, NC. This is a unique opportunity to work in a dynamic environment that values reliability, efficiency, and a warm smile.
We pride ourselves on delivering world-class hospitality services, and our Front Desk Agents are the face of our brand. In this role, you will manage guest check-ins and check-outs, handle inquiries with grace, and ensure our property remains a sanctuary of comfort for every visitor.
Why Join Us?
- Competitive hourly wage with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and shift differentials for night work.
- Clear pathways for career advancement within the group.
Take the next step in your hospitality career today by applying.
Responsibilities
- Greet and welcome guests warmly upon arrival, processing check-ins with efficiency and accuracy.
- Handle cash transactions and credit card payments with strict adherence to company financial policies.
- Manage incoming calls, emails, and in-person requests, directing them to the appropriate department promptly.
- Monitor security systems and perform regular patrols of the lobby and common areas to ensure guest safety.
- Address guest complaints or concerns immediately and escalate complex issues to the General Manager when necessary.
- Maintain the cleanliness and professional appearance of the front desk area and lobby at all times.
- Assist with concierge services and provide local recommendations to enhance the guest stay.
Qualifications
- High school diploma or equivalent required; hospitality certification is a plus.
- Minimum of 1 year of experience in a front desk or customer service role.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS) such as Opera or Micros.
- Excellent verbal and written communication skills in English.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong problem-solving skills and a professional, approachable demeanor.