Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Front Desk Agent! We're seeking energetic individuals to deliver exceptional guest experiences during flexible shifts. Perfect for hospitality newcomers, this role offers on-the-job training and career growth opportunities. Enjoy competitive pay, benefits, and a vibrant downtown Omaha location. Apply today to start your journey in luxury hospitality!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Operate switchboard and manage multi-line phone systems
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency (MS Office, reservation systems)
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and problem-solving aptitude
- Previous customer service experience preferred
- Professional appearance and positive attitude