Job Description
Are you seeking an entry-level opportunity with flexibility and growth potential? Apex Hospitality Solutions is looking for a dedicated Front Desk Agent to join our team in Columbus, Ohio. We specialize in high-quality hospitality management and are seeking individuals who thrive in fast-paced environments.
In this role, you will be the first point of contact for our guests, ensuring a welcoming atmosphere while managing front-of-house operations. We offer competitive shift differentials for night and weekend work, making this an excellent opportunity for those seeking financial stability and a dynamic career path.
Responsibilities
- Guest Relations: Greet and welcome guests warmly, manage check-ins and check-outs efficiently, and provide exceptional customer service.
- Operations Management: Monitor the front desk area, ensure the lobby is clean and organized, and manage the switchboard and email inquiries.
- Security & Access: Verify guest identities, handle lost and found items, and monitor building security systems.
- Administrative Support: Process payments accurately, maintain guest records in the Property Management System (PMS), and prepare daily reports.
- Shift Coordination: Adhere to rotating shift schedules (Day, Swing, and Graveyard) as required to ensure 24/7 coverage.
- Event Assistance: Support the events team by setting up for conferences and managing registration desks.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous front desk or customer service experience is preferred but not required; we train motivated candidates.
- Availability: Must be flexible to work various shifts, including weekends, nights, and holidays.
- Skills: Strong verbal communication skills and a professional demeanor are essential.
- Technical: Proficiency in MS Office suite and familiarity with property management software is a plus.
- Reliability: Ability to stand for extended periods and manage high-stress situations with poise.