Job Description
Join the dynamic team at Elevate Stay Hotels, a premier hospitality provider in Illinois. We are currently seeking a professional and personable Front Desk Agent to join our 24/7 operations. This is a shift work position, ideal for candidates who thrive in a fast-paced environment and are available for rotating schedules, including nights and weekends.
We pride ourselves on delivering world-class service to our guests, and we are looking for someone who embodies our core values of integrity, professionalism, and hospitality excellence.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on stays and dining.
- Opportunities for career advancement within the brand.
Don't miss this opportunity to grow your career in the heart of the Windy City. Apply today!
Responsibilities
- Check guests in and out efficiently using our Property Management System (PMS).
- Handle all front-desk inquiries via phone, email, and in-person with a focus on customer satisfaction.
- Manage cash handling, cashier functions, and accurate posting of charges.
- Assist with housekeeping coordination and room status updates.
- Maintain a clean, welcoming, and secure front lobby environment.
- Resolve guest complaints or issues in a calm and professional manner.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service is preferred.
- Proficiency in Microsoft Office Suite and property management software.
- Strong communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must be detail-oriented and organized.