Job Description
Join the Premier Team in Memphis
Memphis Grand Hotel & Suites is looking for a dedicated and professional Front Desk Agent to join our dynamic team. We are committed to delivering world-class hospitality to our guests while offering a supportive environment for our employees. If you excel in a fast-paced environment and possess a passion for customer service, this is the opportunity for you.
What We Offer
- Competitive hourly pay ranging from $15.00 to $18.00.
- Flexible shift work schedules to accommodate your lifestyle.
- Comprehensive training programs and clear pathways for career advancement.
- A modern, smoke-free workplace with a positive team culture.
The Role
As a Front Desk Agent, you are the face of our hotel. You will ensure that every guest has a seamless and memorable stay from the moment they arrive until they depart.
Responsibilities
- Greet and welcome guests warmly, ensuring a premium first impression and assisting with check-in and check-out procedures efficiently.
- Manage the front desk operations, including answering multi-line phone systems, responding to emails, and managing reservations.
- Handle guest inquiries, complaints, and requests with patience, empathy, and professionalism.
- Process payments accurately using the Point of Sale (POS) system and maintain accurate financial records.
- Assist in maintaining the cleanliness and organization of the reception area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public spaces are in pristine condition.
- Monitor building security protocols and adhere to all safety policies and procedures.
Qualifications
- High school diploma or GED equivalent is required; prior hospitality experience is a plus but not mandatory.
- Strong communication skills with the ability to interact professionally with guests and staff of diverse backgrounds.
- Proficiency in Microsoft Office Suite and property management software (PMS) is preferred.
- Ability to work varying shifts, including weekends, holidays, and nights.
- Attention to detail and the ability to multitask in a high-volume environment.
- Reliable transportation and valid driver's license are recommended.