Job Description
Welcome to The Grand Plaza Hotel, a beacon of luxury and service in the heart of New York City. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our shift work team. If you are passionate about hospitality and thrive in a fast-paced environment, this is your opportunity to shine.
As a pivotal member of our front-of-house staff, you will be the first impression for our distinguished guests. We pride ourselves on creating memorable experiences and are looking for someone who embodies our core values of excellence, integrity, and warmth.
Responsibilities
- Execute smooth and efficient check-in and check-out processes for all guests.
- Manage incoming phone calls and emails with professionalism and courtesy.
- Address guest inquiries, requests, and complaints promptly to ensure 100% guest satisfaction.
- Monitor hotel security systems and ensure the safety of guests and property.
- Process payments accurately and balance daily financial transactions.
- Collaborate with housekeeping and maintenance teams to maintain room readiness.
Qualifications
- Minimum of 1 year of experience in hospitality or customer service.
- Strong verbal communication skills and fluency in English.
- Proficiency in hotel management software (e.g., Opera, SkyTouch).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or equivalent required.