Job Description
Join the Apex Hospitality Team in Columbus, Ohio!
We are seeking a dedicated and professional Front Desk Agent to join our growing team. If you thrive in a fast-paced environment and excel at providing exceptional guest experiences, we want to hear from you. We offer competitive pay, flexible shift options, and a supportive work culture.
As a key member of our front-line team, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. Whether you are managing reservations, answering inquiries, or handling check-ins, your role is vital to our success.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Shift Work: Flexible scheduling including day, evening, and weekend shifts available.
- Benefits Package: Medical, dental, and vision insurance options.
- Professional Growth: Opportunities for career advancement within the hospitality sector.
Responsibilities
- Guest Relations: Greet all visitors and guests warmly, ensuring a positive first impression and addressing inquiries with a smile.
- Check-In/Out: Efficiently manage guest check-in and check-out processes, including verifying identification and processing payments accurately.
- Communication: Answer incoming calls promptly, route messages, and manage correspondence via email and in-person.
- Administrative Support: Maintain the front desk area to ensure it is organized, clean, and fully stocked with necessary supplies.
- Security: Monitor building access and security systems to ensure the safety and privacy of guests and staff.
- Sales Support: Upsell services and promote local attractions to enhance the guest experience.
Qualifications
- Experience: Previous experience in hospitality, front desk operations, or customer service is preferred but not required for entry-level candidates.
- Availability: Must be willing to work various shifts, including weekends and holidays.
- Skills: Strong verbal communication skills and a professional demeanor.
- Computer Literacy: Proficiency with property management systems (PMS) and Microsoft Office Suite.
- Problem Solving: Ability to handle guest complaints or issues calmly and efficiently.
- High School Diploma: A high school diploma or GED is required.