Job Description
Are you a people person with a passion for hospitality? Horizon Grand Resorts is currently seeking a dynamic and professional Front Desk Agent to join our award-winning team in Orlando, FL. We pride ourselves on delivering exceptional guest experiences, and we need someone just like you to help us maintain our high standards.
About the Role:
As a Front Desk Agent, you will be the face of our brand. You will manage the front operations of our luxury property, ensuring every guest feels welcomed, valued, and attended to. We offer a supportive environment, competitive benefits, and the chance to work in a vibrant, fast-paced city.
Why Join Us?
- Competitive Pay: $16.00 - $20.00 per hour based on experience.
- Flexible Scheduling: We accommodate various shift patterns to fit your lifestyle.
- Growth Opportunities: Clear pathways for career advancement within the hospitality industry.
We look forward to meeting you!
Responsibilities
- Guest Relations: Greet all guests warmly upon arrival and departure, ensuring a smooth check-in and check-out process.
- Operations Management: Handle front desk operations efficiently, including phone calls, reservations, and correspondence.
- Problem Solving: Address guest inquiries and resolve complaints promptly to ensure 100% guest satisfaction.
- Security & Access: Manage key cards, access control, and maintain a safe and secure environment for guests and staff.
- Administrative Tasks: Assist with lobby maintenance, filing, and inventory management as needed.
- Shift Coverage: Adapt to changing schedules and cover various shifts, including evenings, weekends, and holidays.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk or customer service role is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and demeanor at all times.
- Availability: Must be available to work flexible shifts, including weekends and nights.
- Education: High school diploma or GED equivalent required.
- Technical Skills: Proficiency with Property Management Systems (PMS) is a plus but not required.