Job Description
Join our award-winning hospitality team as a Weekend Front Desk Agent at the prestigious Grand Plaza Hotel in Kansas City. This is a prime opportunity for customer service professionals seeking weekend flexibility in a luxurious downtown setting. You'll be the first point of contact for our discerning guests, delivering exceptional experiences while managing check-ins, reservations, and inquiries with precision and warmth. Enjoy competitive pay, complimentary hotel stays, and a vibrant team environment in the heart of the city.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Handle reservation modifications and inquiries with exceptional service
- Process payments, maintain accurate cash drawer, and generate daily reports
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain a clean and organized front desk area
- Act as a local resource for dining, entertainment, and transportation recommendations
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with property management systems (Opera preferred)
- Strong communication and problem-solving abilities
- Flexible availability for weekends and holidays
- Basic math skills for handling cash transactions
- Professional appearance and positive demeanor
- Ability to multitask in a fast-paced environment
- Valid driver's license and reliable transportation