Job Description
Join our award-winning hospitality team as a Front Desk Agent at our prestigious Tampa location! We're urgently seeking charismatic professionals to deliver exceptional guest experiences during flexible shift schedules. This role is perfect for energetic individuals who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Florida's vibrant tourism industry. Apply now to become the welcoming face of our establishment!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy in billing and room assignments
- Manage multi-line phone systems, handle inquiries, and coordinate guest requests with housekeeping and maintenance teams
- Process payments, resolve billing discrepancies, and maintain secure financial transaction records
- Act as primary point of contact for emergency situations and implement crisis protocols
- Upsell hotel amenities and services to enhance guest satisfaction and revenue generation
- Collaborate with concierge team to provide local recommendations and transportation arrangements
Qualifications
- Minimum 1 year experience in front desk or hospitality customer service role
- Proficiency with Opera, Cloudbeds, or similar property management systems
- Exceptional communication skills with fluency in English (Spanish bilingual preferred)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills with attention to detail in financial transactions
- Valid Florida driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification a plus