Job Description
Are you a charismatic professional ready to make a lasting first impression? Oceanfront Resort & Spa is seeking a dedicated Front Desk Agent to join our elite hospitality team in Virginia Beach.
As the face of our brand, you will curate unforgettable guest experiences from the moment they arrive. If you thrive in a fast-paced, dynamic environment and love providing top-tier service, we want to meet you.
Why Join Us? Enjoy competitive pay, flexible shift opportunities, and a vibrant work culture in one of the most beautiful coastal destinations.
Responsibilities
- Guest Relations: Greet and welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out process.
- Operations Management: Manage the front desk operations efficiently, including answering multi-line phones, processing reservations, and handling inquiries.
- Shift Coordination: Adapt to varying shift schedules to ensure 24/7 coverage and optimal guest satisfaction.
- Information Dissemination: Provide accurate information regarding local attractions, dining options, and hotel amenities.
- Administrative Duties: Maintain accurate guest records in our Property Management System (PMS) and process payments securely.
- Visual Standards: Uphold the pristine appearance of the lobby and public areas, ensuring a welcoming atmosphere.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred but not required.
- Communication: Excellent verbal and written communication skills with a polished, professional tone.
- Availability: Must be available to work flexible shifts, including evenings, weekends, and holidays.
- Technical Proficiency: Basic computer literacy and familiarity with Point of Sale (POS) systems.
- Professionalism: A friendly demeanor, high energy, and a strong commitment to guest satisfaction.
- Education: High school diploma or GED equivalent.