Job Description
We are seeking a dedicated and professional Front Desk Agent to join our exceptional team in Virginia Beach. As the face of our establishment, you will play a pivotal role in creating a welcoming atmosphere for our guests while managing front-of-house operations efficiently.
Our team thrives in a fast-paced, dynamic environment where every shift offers new challenges and opportunities to shine. We are looking for individuals who are passionate about hospitality and ready to commit to our rotating shift schedule.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests, assisting with check-ins and check-outs with efficiency and grace.
- Communication Hub: Manage incoming phone calls, emails, and inquiries, directing messages promptly to the appropriate department.
- Shift Coordination: Adhere to a flexible shift schedule, including evenings, weekends, and holidays as required by business needs.
- Front Desk Operations: Handle cash handling, credit card processing, and point-of-sale transactions accurately.
- Guest Services: Anticipate guest needs, provide local recommendations, and resolve any on-site issues to ensure 5-star satisfaction.
- Appearance Maintenance: Maintain a pristine lobby and reception area, ensuring it reflects our high standards of cleanliness and professionalism.
Qualifications
- Experience: Minimum of 1 year of experience in hospitality or customer service, preferably in a hotel or resort setting.
- Availability: Must be available to work rotating shifts, including nights and weekends.
- Communication: Excellent verbal and written communication skills in English.
- Professionalism: A polished, professional appearance and demeanor at all times.
- Technical Proficiency: Comfortable using property management systems (PMS) and standard office software (e.g., Microsoft Office Suite).
- Problem Solving: Ability to remain calm and composed under pressure while solving guest issues.