Job Description
Join Our Team as a Front Desk Agent in Boston!
We are currently seeking a reliable and friendly Front Desk Agent to join our bustling team. If you are looking for shift work opportunities with the flexibility you need and the weekly pay stability you deserve, this is your chance to shine.
As a key member of our front-line team, you will be the face of our brand, ensuring every guest feels valued and welcomed. We offer a supportive work environment and excellent growth opportunities within the hospitality industry.
Responsibilities
- Check guests in and out efficiently, verifying payment methods and collecting necessary information.
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Manage the lobby area to ensure it is clean, organized, and welcoming at all times.
- Handle guest complaints or special requests with patience, professionalism, and a problem-solving attitude.
- Assist with administrative tasks, including filing, data entry, and maintaining guest records.
- Monitor building security systems and access logs to ensure a safe environment.
- Collaborate with housekeeping and maintenance teams to address guest needs quickly.
Qualifications
- Previous experience as a Front Desk Agent or in a similar customer service role is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work various shifts, including weekends, nights, and holidays.
- Proficiency with computers and property management software (e.g., Opera, StayNTouch).
- High school diploma or equivalent required.
- A positive attitude and a genuine passion for helping others.