Job Description
We are seeking a highly motivated and professional Shift Supervisor to join the elite team at Horizon Resorts & Suites in Tampa, FL. If you thrive in a fast-paced environment and excel at providing world-class guest experiences, we want to hear from you.
As a key leader on the front lines, you will oversee daily hotel operations during your shift, ensuring our standards of luxury and efficiency are never compromised. This is a fantastic opportunity for a dedicated professional looking for stability, growth, and a competitive compensation package.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Comprehensive health benefits package
- Generous employee discounts on stays and dining
- Flexible shift schedules including nights and weekends
Responsibilities
- Supervise front desk operations, ensuring a smooth and efficient check-in and check-out process for all guests.
- Manage guest inquiries, complaints, and special requests with a focus on problem-solving and high-level customer service.
- Oversee cash handling procedures, daily bank deposits, and reconciliation of all front-of-house financial transactions.
- Train and mentor junior staff members, providing constructive feedback to ensure continuous improvement.
- Monitor security systems and lobby areas to ensure the safety and comfort of guests and staff.
- Handle emergency situations calmly and effectively according to hotel protocols.
- Assist in inventory management for front desk supplies and amenities.
Qualifications
- High school diploma or GED required; associate's degree or hospitality certification is a plus.
- Minimum of 2 years of experience in hotel front desk operations, guest services, or hospitality management.
- Strong verbal communication skills with the ability to interact professionally with diverse guests.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Proficiency in hotel management software (e.g., Opera, Micros) and MS Office Suite.
- Ability to stand for extended periods and lift moderate amounts of weight.
- Must possess a valid driver's license and a clean driving record.