Job Description
Join our dynamic team as a Front Desk Agent where flexibility meets opportunity! We're seeking energetic professionals to cover day, evening, and overnight shifts at our premium Tampa location. Enjoy the unique benefit of daily pay – no more waiting for bi-weekly checks! This role is perfect for students, second earners, or anyone seeking work-life balance with competitive hourly rates and comprehensive training.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures and concierge support
- Manage reservation systems, room assignments, and billing transactions
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Maintain accurate records of guest communications and incident reports
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through professional appearance and demeanor
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hotel or high-volume setting
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking capabilities
- Valid Florida driver's license (if required for errands)
- Basic first aid/CPR certification preferred