Job Description
Join our dynamic hospitality team as a Front Desk Agent in Kansas City, MO! We offer competitive weekly pay, flexible shift schedules, and a supportive work environment. Ideal for night owls and early risers, this role combines exceptional customer service with operational excellence. Enjoy immediate paychecks every Friday while building your career in the thriving Kansas City hospitality scene.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and payment processing
- Operate hotel management systems (PMS) and maintain accurate records
- Resolve guest concerns promptly using de-escalation techniques
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute security protocols and emergency response procedures
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency with PMS systems (Opera, etc.) and MS Office
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift 25 lbs