Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Nashville! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive benefits, career growth opportunities, and work in Music City's premier hospitality destination. Apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with exceptional professionalism and problem-solving skills
- Process payments and manage cash drawer with strict adherence to protocols
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate PMS software and maintain accurate guest records
- Upsell hotel amenities and services to enhance guest experience
- Follow safety and security procedures for guest and property protection
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, or similar)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions
- Attention to detail and organizational abilities
- Valid driver's license and reliable transportation