Job Description
Join our dynamic team as a Front Desk Agent at the prestigious Grandview Hotel in Kansas City! We're seeking energetic professionals to deliver exceptional guest experiences through seamless check-in/check-out processes, personalized assistance, and 24/7 shift coverage. Enjoy competitive pay with weekly payouts and comprehensive benefits including health insurance and paid time off. Perfect for those seeking reliable income with flexible scheduling options.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using PMS systems
- Handle reservations, inquiries, and special requests with exceptional customer service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and professionally
- Perform daily audits and report discrepancies to management
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of local attractions and services
- Valid driver's license and reliable transportation