Job Description
Welcome to Sunset Inn Tampa, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking a vibrant and professional Front Desk Agent to join our dedicated team. This is a fantastic opportunity for someone looking to launch a career in the hospitality industry—no prior experience is necessary. We provide comprehensive training and a supportive environment to help you succeed.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for individuals who are outgoing, detail-oriented, and passionate about customer service.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and handle check-in and check-out procedures efficiently and accurately.
- Communication: Answer incoming calls professionally, manage the switchboard, and respond to guest inquiries via email or in-person.
- Information Desk: Provide guests with local recommendations for dining, attractions, and transportation.
- Operations: Assist with lobby maintenance, ensuring the front desk area is tidy and welcoming at all times.
- Transactions: Process payments, manage cash drawers, and handle financial discrepancies with integrity.
- Support: Collaborate with housekeeping and maintenance teams to address guest requests and ensure room readiness.
Qualifications
- No Experience Required: Previous hospitality or customer service experience is a plus but not mandatory.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Literacy: Basic proficiency with computers and hotel management software (training provided).
- Multi-tasking: Ability to manage multiple phone lines and guest requests simultaneously in a fast-paced environment.
- Attitude: A positive, energetic personality and a genuine desire to help others.