Job Description
Welcome to an opportunity where you define the guest experience. We are seeking a highly motivated Front Desk Agent to join our award-winning team in Tampa. You will be the first point of contact for our guests, ensuring their stay is seamless, memorable, and personalized to their needs. If you thrive in a fast-paced environment and have a passion for hospitality, we want to meet you.
As a member of our team, you will represent the brand's values of elegance, efficiency, and warmth. We offer competitive pay, comprehensive benefits, and a supportive work environment in the heart of Tampa.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS) and ensure accuracy of all registration cards.
- Handle guest inquiries, complaints, and special requests with empathy, professionalism, and a problem-solving mindset.
- Manage the front desk area to ensure it is clean, organized, and welcoming at all times.
- Process payments, handle cash, credit, and check transactions accurately while adhering to company financial policies.
- Collaborate closely with housekeeping and maintenance departments to resolve guest issues promptly and maintain high standards of cleanliness.
- Answer phone calls and emails in a timely and courteous manner, directing messages to the appropriate departments.
- Assist with concierge services, provide local recommendations, and promote hotel amenities and packages.
Qualifications
- Previous experience in a hospitality, front desk, or customer service role is preferred but not required for exceptional candidates.
- Excellent verbal and written communication skills with a polished and professional demeanor.
- Strong problem-solving abilities, attention to detail, and the ability to multitask effectively.
- Ability to stand for extended periods and lift light luggage or equipment as needed.
- Proficiency with computers and standard office software (Microsoft Office, PMS systems).
- A positive attitude, a passion for service excellence, and the ability to work a flexible schedule including weekends and holidays.
- High school diploma or GED equivalent required.