Job Description
Welcome to The Tampa Palms Hotel & Spa, where hospitality meets comfort. We are currently seeking a dedicated and charismatic Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and have a passion for creating exceptional guest experiences, this is the perfect opportunity for you.
As a key member of our front-line team, you will be responsible for ensuring our guests feel welcomed and valued from the moment they arrive. We pride ourselves on our premium service standards and are looking for someone who shares our commitment to excellence. Enjoy the peace of mind of weekly pay and a supportive work environment.
Why Join Us?
- Competitive hourly wage ($16.00 - $19.00)
- Weekly paychecks for your hard work
- Comprehensive benefits package
- Professional growth and development opportunities
Responsibilities
- Guest Check-In/Out: Efficiently manage the check-in and check-out processes, ensuring accuracy in registration and billing.
- Guest Relations: Greet guests warmly, answer questions regarding local attractions and hotel amenities, and resolve any immediate concerns.
- Communication: Handle incoming calls, emails, and walk-ins with professionalism and poise.
- Front Desk Operations: Maintain the cleanliness and organization of the front desk area and lobby spaces.
- Payment Processing: Process credit card payments, handle cash transactions, and prepare daily banking reports.
- Problem Resolution: Address guest complaints or issues in a calm and solution-oriented manner.
- Security & Safety: Monitor security cameras and ensure the safety and security of hotel guests and property.
Qualifications
- Experience: Previous experience in a hotel front desk, reception, or customer service role is preferred.
- Education: High school diploma or equivalent required.
- Skills: Strong verbal communication skills and a professional telephone manner.
- Availability: Flexibility to work weekends, holidays, and evening shifts as needed.
- Language: Proficiency in English is required.
- Software: Basic computer literacy and experience with Property Management Systems (PMS) is a plus.